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Does it cost me anything to become a member?
Not at all! The program won’t cost you a cent – you are eligible to earn Velocity Points whenever you purchase eligible Hino parts from a participating dealer, and keep your account on time with that dealer.
How long after purchasing goods and services from a participating business will I see the Velocity Points appear on my account?
It is a 3 month process. For example if you purchased in April and paid your account on time in May, you will receive your Velocity Points in June.
How can I earn more Velocity Points?
Simple! You can purchase more genuine parts from participating dealers to boost your Points earning. You can also earn Velocity Points through hundreds of other Velocity Partners. View the full list of partners at www.velocityfrequentflyer.com/content/Earn/
How can I check my Points balance?
Members can log into velocityfrequentflyer.com.au to check their total Points balance, and Velocity also send monthlyemail statements. Hino Advantage Rewards will also send you monthly emails showing you how many Velocity Points you have earned through the program to date.
Will my Velocity Points ever expire?
Your Velocity Points will never expire as long as your account is kept active. Refer to Velocity Frequent Flyer member's terms and conditions for more information.
What rewards can I redeem my Velocity Points for?
There are thousands of products in the Velocity Rewards Store that you can choose from. Everything from tents to iPads, gift vouchers, magazine subscriptions, jewellery as well as some great experiences. You can also use your Points for flights, hotels and accommodation, car hire or even cruises. To see everything you can redeem with your Points for, visit www.velocityfrequentflyer.com/content/Redeem/.
How many Velocity Points do I need to get a reward on the Velocity Rewards Store?
Velocity’s rewards range from 2,000 Points to 950,000 Points – and everything in between! Visit shop.velocityfrequentflyer.com.au to see the full range of exciting rewards! There is something for everyone – even the smallest amount of spend per month can add up to something great!
What if I don’t have enough Velocity Points to get the reward I want?
No problem! If members do not have enough Points for a reward, they can still complete the redemption with a cash top-up (via credit card payment).